Our website looks fine, but nobody gets in touch
Common situation · Website & GrowthA situation we are often asked to help with. Many owners live with it for years because it feels like part of running a business. If it sounds like yours, here is what is usually behind it and how we fix it.
What you might be noticing
- •Visitors arrive, but few enquire.
- •Enquiries come in, but nobody can say where they came from.
- •Some enquiries sent through the site go unanswered.
What is usually going on underneath
The site is not built around what visitors are looking for, and enquiries are not connected to a system that tracks and follows them up.
How we fix it
1
Find what people search for
We plan pages around the questions your customers ask.
2
Make the next step obvious
We learn where visitors hesitate, and design the path to an enquiry.
3
Send every enquiry into your CRM
Each enquiry is recorded with its source and followed up on time.