Customer Support & Service
Complaints, support tickets, warranties and maintenanceWhen a complaint arrives by phone, WhatsApp and email, it is easy for it to be answered twice or not at all. Customer support tracks each issue from the first message to the fix, so customers get an answer and nothing gets lost.
For your business specifically, this means every complaint and ticket has an owner and a status, warranty and maintenance dates sit on the customer's record, and you can see which problems keep coming back.
Complaints
Every complaint logged once, with who is handling it and what was promised.
Support Tickets
Questions and problems followed to resolution, with a clear status for the customer and for your team.
Warranties
Warranty terms and dates stored with the sale, so a claim can be checked in seconds.
Maintenance
Scheduled and repeat service visits planned and recorded, with reminders before they fall due.