Efficiency
06 · OperationsHow reliably and efficiently does work get done?
Efficiency is how smoothly work moves from request to finished. When it slips, customers wait, costs rise and the team spends its days fixing problems instead of doing the work.
What to track
Turnaround time
How long it takes from receiving an order or request to finishing it.
Errors and rework
How often something has to be done again because it was wrong the first time.
On-time rate
The share of jobs finished by the date you promised.
Check it weekly and look for the step that causes the most delays.